Terms and Conditions 2018

Welcome to Terms and Conditions


These Terms and Conditions set out the basis on which you can place orders for goods from Pivot Point Education Ltd.  By ordering goods from Pivot Point Education you are deemed to have understood and accepted these terms.  Pivot Point Education Ltd is a Limited company. Registered office 7 Pilgrim Street, London EC4V 6LB.  Registered number 07891497.  VAT number 136 3373 20

Ordering and Payment

You can order your products via the order form on this web site.  Once you have placed your order you will be requested to make payment via PayPal invoice which will be sent to you via email.  This is a secure method of payment and none of your payment details are held by Pivot Point Education Ltd.    All goods ordered from our website must be paid for in advance.  If an item is out of stock you will be advised immediately.


All prices on the order form are exclusive of VAT and postage and packaging.  The price of goods will be the price quoted on the order form on the date the order is received.  Prices are in Pounds Sterling.  The total purchase price of your order, including postage and packaging and VAT will be given on your invoice sent via email.  If you have any queries with regards to this please call 01604 879666.


Delivery will be made via Yodel Couriers.  Deliveries are made on working days, Monday to Friday, on a next day delivery and depending on stock levels. Orders need to be placed before 12 noon to be despatched the same day.

When you check out using your PayPal invoice you will be given the opportunity to confirm your delivery address.  Please ensure that you give the right delivery address and that there is someone in to sign for the goods.  Any goods returned and having to be redelivered due to not being signed for will be subject to another delivery charge.

Cancellation and Refunds

Using the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days.  The period of 7 working days begins on the day after the day you receive your goods.  You must inform us by letter or email within 7 working days of your wish to cancel.  All charges apart from delivery and return charges (if incurred) will be refunded via your original payment method. 

Goods should be returned in an unused condition and in the original packaging.  Once returned goods are received in this condition at Pivot Point a refund will be processed.


Goods must be returned in the original condition and packaging.  Please ring 01604 879666 to get authorisation for return and Pivot Point Education Ltd will organise pick up of the product via courier.  Where goods are returned faulty, Pivot Point will organise replacement immediately that faulty goods are received back in our warehouse.

Hair Products:  Hair is warranted to the original purchaser for the period of one year from original date of purchase, under normal service and use, against defective material or workmanship.  During the warranty period, Pivot Point will replace the hair medium when returned with a copy of the original receipt, a copy of the original label containing the lot number and date and a letter describing the defect.

Books:  Books must be returned unopened.

Kits:  Kits must be returned in original packaging and original condition.  Any items missing from the kit will not be credited or replaced.  If there is a missing item you will be charged an individual list price for that item.


Pivot Point International, Inc. is the owner of all copyright rights in the United States and in other countries throughout the world in the attached materials. This means that, subject to certain limited exceptions, only Pivot Point has the right to copy, reproduce, distribute or display the attached works in either print or electronic versions. There is no specific number of words, lines or images that may be copied from these materials without permission. Likewise, merely acknowledging Pivot Point as the source of the copyrighted material does not permit copying. Therefore, unless one can prove he/she is subject to one of the limited exceptions discussed below, copying of all or any part of these materials without the express permission of Pivot Point is prohibited.

Some countries permit certain limited copying of portions of copyrighted materials if such copying amounts to "fair use" or "fair dealing". In the U.S., in order for reproduction of a portion of a copyrighted work to qualify as fair, it must be for purposes of criticism, comment, news reporting, face to face teaching, scholarship or research. In addition, even where one of these purposes is satisfied, copying is prohibited if the intended use is commercial in nature, the amount and substance of the portion of the work used is significant in relation to the work as a whole, and if the effect of the use harms the potential market for or value of the work. In short, a commercial use involving a substantial amount of the work or a portion of the work critical to its theme or which negatively impacts Pivot Point's ability to sell its work will preclude fair use.

In "fair dealing" countries, such as Canada, Australia, New Zealand, Singapore, and the United Kingdom, exceptions to copyright are limited to an enumerated set of possible defences to infringement. If the copying does not fall within a specific category, it remains an infringement. For example, in Australia copying of a work for educational purposes, whether commercial or not-for-profit, is not allowed if the work is reasonably commercially available to students.

In short, you are generally not entitled to copy the attached works. Acknowledging Pivot Point as a source does not permit copying. Use for non-commercial purposes does not permit copying. Reproduction of a few images or quotation of up to 300 words is not permitted. Infringement of copyrighted works involves serious penalties, including injunctions, impounding and disposition of the infringing articles, actual damages and profits, or statutory damages, which may range up to $150,000 per work in the case of a wilful infringement. In addition, U.S. law provides that a person who wilfully infringes a copyright for purposes of commercial advantage or private financial gain or by reproduction of one or more copies of copyrighted works having a total retail value of more than $1,000 may be subject to imprisonment and fine. Therefore, if you have any questions about reproducing this work in any way, please contact us.

How Pivot Point Mannequins Are Made


Ever wonder how our mannequins are made? There are many steps that include cuticle smoothing, bathing, conditioning, drying, hackling, mask makeup, implantation, and much more. This carefully executed process gives you the most realistic educational experience possible!